WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept most major American credit card brands and PayPal of course.
CAN YOU SHIP YOUR PRODUCTS ANYWHERE?
Yes! However, we are not responsible for additional charges you may incur as a result of international duties.
HOW DO I APPLY A PROMOTIONAL CODE TO MY ORDER?
At the top of the checkout page, there will be a section labeled “Promotion Code.” Enter your code there, and you will see the change this made to your order reflected immediately.
HOW DO I PROCEED THROUGH THE CHECKOUT PROCESS?
Once you have finished adding items to your Shopping Cart, simply click the “Check Out” button on the Shopping Cart page and we will guide you through the check out process.
CAN I CHANGE MY ORDER ONCE IT’S PLACED?
Although, we wish we could accommodate all changes…we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order is not yet shipped out, feel free to contact us and we will happily cancel your previous order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?
Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.
I FORGOT TO USE MY DISCOUNT CODE.
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code. If your order is not yet shipped out, contact us and we will happily cancel your previous order, so that you can reorder with the discount code applied. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
THE ITEM/SIZE THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?
Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We’ve even had some products sell out in less than an hour! While certain products are very exclusive and only released once, most of our items are restocked regularly.
To be notified when a product is restocked:
- Select the item and size that you want
- Click the “Notify Me” tab on the right side of the screen
- Input your email and/or phone number
- As soon as the item is restocked online, you will receive an email and/or a text message.
**Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Items purchased from Reload Sports Apparel. Apparel may be returned for store credit within 30 days of purchase . All items must have their original tags attached and be unworn and unwashed.
Please visit https://www.reloadapparel.com/terms-conditions for further assistance.
Any exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit.
If a product you are requesting is out of stock at the time the return arrives, you will be issued store credit for that product. Please list alternative options on the return form if you prefer a direct exchange.
Unfortunately, we are not able to accept backorders at this time.
*If a product is individually marked as final sale, that voids the standard return policy.
ITEMS NOT PURCHASED FROM OUR WEBSITE.
We are not able to accept returns for Reload Sports Apparel. Apparel products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from. They should be able to help you further.
HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?
Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.
I RECEIVED A DEFECTIVE PRODUCT.
Please contact us at ContactUs@ReloadApparel.com with a brief description of your issue and upload a photo of the defective item. Once sent, we will review your request for approval. Once we have approved the defect you will receive an email along with further instructions and a RMA form to include in the returned package.
Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you can expect every time from Reload Sports Apparel!
AM I RESPONSIBLE FOR RETURN SHIPPING?
You will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item.
If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval. We will also waive the standard shipping fee on your replacement item. Please contact ContactUs@ReloadApparel.com if you have additional questions.
I SENT BACK MY RETURN/EXCHANGE AND I HAVE NOT HEARD ANYTHING.
Rest assured, your return will be processed. To ensure a fast turn-around time on returns and exchanges, please do not email more than once regarding the same inquiry. Please also be sure to get a tracking number when shipping items back to us. You can refer to the tracking number to check the status of the shipment. Upon being returned to our facility, we will typically process your return within 4-5 business days.
I WAS SHIPPED THE WRONG PRODUCT.
We are sorry for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at ContactUs@ReloadApparel.com to notify us of the mix up… please make sure to specify the original product ordered as well as the actual product you received including the style/design, color and size. We will then send you a prepaid shipping label to return the item.